Refund and Returns Policy

Returns

We are not required to provide a refund or replacement if you change your mind.

But you can choose to refund if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item had they known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please keep your proof of purchase.

Refunds
(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping of Returned Items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This information is in accordance with the ACCC guidelines for Returns and Refunds.